Refund & Cancellation Policy

Membership Terms and Conditions

Membership Agreement

Welcome to WTF Gyms. By subscribing, you agree to the terms outlined on this page. We aim to provide a cornerstone of your lifestyle where you can pursue health goals in a supportive environment while engaging in community partnership.

Membership Options

Recurring Memberships

Auto-renewing contracts providing uninterrupted facility access. All recurring memberships are non-refundable, emphasizing commitment to your fitness journey. Auto-debit occurs monthly; failed payments revoke membership privileges and may restrict future access to one-time payment options only.

Members must maintain sufficient account balance. Payment reminders are sent via WhatsApp, IVR calls, and emails.

One-Time Memberships

Short-term solutions for those avoiding auto-renewals. Members pay upfront for full gym facility access matching recurring membership benefits.

Freezing Policy

Exclusively available for annual plan members. You may pause your membership for up to one month with formal request approval, preserving your membership value.

Cancellation, Refund, and Transfer Policy

All memberships are non-cancellable, non-refundable, and non-transferable to new members.

Transfers may only occur between existing members. The transferring member must pay a transfer fee of ₹3,000. Once a transfer is completed, the terms become binding with no further cancellations, refunds, or transfers permitted.

Notification of Recurring Payments

You will receive timely notifications from banks, payment apps, Cashfree payment processor, and WTF Gyms prior to payment due dates, enabling you to manage your subscription effectively.

Payment Terms

Payment occurs at the beginning of each billing cycle. Auto-debit requires sufficient funds; payment failures grant a 24-hour grace period before temporary suspension. We accept multiple payment methods including credit/debit cards, bank transfers, and mobile wallets.

Setup Fee

A one-time setup fee of ₹2,999 applies during initial recurring subscription. This is valid for 12 months. Reactivating a cancelled subscription will incur this fee again. Monthly payments thereafter consist solely of membership fees automatically debited.

Cancellation Impact

Cancelling before 12-month completion discontinues recurring membership benefits including personalized nutrition plans, access to online classes, and tailored workout schedules. Future subscriptions may be limited to one-time payment options only.

Facility Usage

Members receive comprehensive fitness orientation from trainers covering equipment safety and proper usage. Facilities include:

  • Cardiovascular equipment (treadmills, bikes, cross-trainers)
  • Strength training equipment
  • Round-the-clock surveillance
  • Privacy-equipped restrooms
  • Emergency protocols and first-aid kits

Safety and Liability

WTF Gyms maintains rigorous safety protocols, including regular equipment checks and emergency preparedness drills. Members must sign liability waivers acknowledging inherent risks associated with gym use and agreeing not to hold the facility accountable for injuries or accidents resulting from proper equipment use.

Code of Conduct

Members must:

  • Demonstrate respectful behavior toward staff and fellow members
  • Maintain equipment cleanliness
  • Observe gym etiquette
  • Wear appropriate athletic attire
  • Report any misconduct immediately

Any form of harassment, intimidation, or discrimination is strictly prohibited.

Default and Termination

WTF Gyms reserves the right to terminate any membership at its sole discretion for:

  • Inappropriate behavior
  • Repeated indiscipline
  • Harassment of any kind
  • Safety violations
  • Serious misconduct

Termination is immediate and final, with no refund provided for any remaining portion of the membership. Terminated members may face permanent rejection from future membership applications.

Contact Us

For questions about this policy, please contact us at: support@wtfgyms.com